Frequently Asked Questions

Mobile data is only consumed when downloading guide data. The app does not use data at any other time. If you want to minimize data usage, please download the guide data over Wi-Fi before going to the movie theater.

If a movie that should be supported is not appearing in the list, the following issues may be the cause: - The list download may have failed - The list data may be corrupted Please check and try the following: - Ensure your network connection is stable - Verify that your phone's clock is set to automatic and showing the correct time - Reinstall the app If the issue persists, please contact us through the Contact Form.

Please check the following: - Verify that your smartphone and earphones work correctly using the "Device Check" function. - Make sure you are not blocking the smartphone's microphone during the screening. If the above are not the issue, please contact us through the Contact Form.

Movies are automatically removed from the list one year after their support date. They may reappear if the movie is re-released. Some movies may also be removed before the one-year period.

First, please check if your smartphone is running a supported OS version. The most reliable way is to check the app store. You can check the requirements for iPhone here. You can check the requirements for Android here. If your OS version is supported, a virus checker or other security software may be blocking the app. If you are using such software, please try disabling it or adding HELLO! MOVIE to the exclusion list.

First, please try the steps shown in the following video. Refer to this video to check that the microphone permission for the HELLO! MOVIE app is turned ON in your settings, then try the device check again. If the issue persists and you are using an Android device, please check the microphone settings here. If the problem is still not resolved, please contact us through the Contact Form.